Privacy Notice
Privacy Notice
Privacy Notice
Ten Insurance Services Limited (“Eleven”, “we”, “us” or “our”) respect your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, the user of our website acting on behalf of yourself or the business entity you represent (“you”, “your”, or “yourself”), and how you can exercise your privacy rights.
You can access specific topics on this Privacy Notice by clicking on the relevant links below:
Personal Information Collected
Disclosures of Personal Information
Legal Basis For Processing Personal Information
Security of Your Personal Information
Information Related to Children
INTRODUCTION
We are a leading business support solutions provider and trusted partner, offering business support solutions, compliance management, intra-group services and other insurance-related solutions.
This Privacy Notice covers Eleven. This Privacy Notice applies to personal information that we collect through our website at https://eleven-network.co.uk/ (“Site”), from your use of the Site, applications, and services (except where we are acting as a processor/service provider as described below), from you at sales or promotional events or from third parties for marketing or other purposes (the “Services”). If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Notice.
Eleven Network is a network of Appointed Representatives (ARs) which facilitates, provides infrastructure, oversees the activities of independent insurance brokers. Eleven Network acts as a Principal for ARs and is required to oversee the regulated activities of its ARs. As such Eleven Network will be provided with data by ARs in the ordinary course of business. This Privacy Notice outlines how we use the data.
For the purposes of this Privacy Notice, we are a controller (i.e., responsible party) for the personal information practices described in this Privacy Notice. Additionally, this Privacy Notice does not apply to the extent we process personal information in the role of a processor or service provider (as applicable) on behalf of our business customers. For detailed privacy information about where Eleven business customer or a customer affiliate who uses the Services is the controller or business (as applicable), please contact the respective business customer directly. We are not responsible for the privacy or data security practices of our business customers, which may differ from those set forth in this Privacy Notice.
Please read this Privacy Notice carefully. Providing your personal information is voluntary, and by accessing or using the Site and/or the Services, you: (i) acknowledge that you have read and understood this Privacy Notice; and (ii) agree that your access to and use of the Services are subject to the Privacy Notice and related Terms of Use (including any applicable limitations on damages and the resolution of disputes).
PERSONAL INFORMATION COLLECTED
Personal information (i.e., Personal Data or similar term(s) under applicable law) generally refers to any information that can be linked to an identified or identifiable person.
The personal information that we may collect about you, or have collected about you in the past 12 months, varies depending on the context of our interactions with you. This broadly falls into the following categories:
Information that you provide voluntarily
We may collect the following information directly from you acting in your professional capacity:
- Basic Information: name and contact information (e.g., mailing address, email address, telephone number), date of birth, job title and responsibilities, company, trade association information, and any other personal information that you submit to us during the course of conducting business with us.
- Registration Information: information required to fulfill requests to receive newsletters, download or subscribe to content, and register for conferences.
- Marketing Information: information gathered from your participation in trade shows, seminars, and conferences, as well as credentials, product or service interests, and preferences or other information submitted to us for marketing purposes.
- Compliance Information: government identifiers and eligibility data.
- Financial Information: billing and account information.]
- Insurance information: any information you have provided to Eleven subsidiaries directly (or indirectly) in relation to insurance business.[1]
Information that we collect automatically
When you visit our Site or use our Services, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, geographic location, and other technical information. We may also collect information about how your device has interacted with our Site or our Services, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Site or use our Services, where they come from, and what content on our Site or connected to our Services is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Site and our Services to our visitors and customers.
Some of this information may be collected using cookies and similar tracking technology, as explained in the Cookies Section below.
Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (including from companies that also provide marketing lead information and/or your employer to the extent your organisation is acting as our customer).
The personal information that we may collect about you, or have collected about you in the past 12 months, varies depending on the context of our interactions with you. This broadly falls into the following categories:
Information that you provide voluntarily
Infon that you pry
We may collect the following information directly from you acting in your professional capacity:
- Basic Information: name and contact information (e.g., mailing address, email address, telephone number), date of birth, job title and responsibilities, company, trade association information, and any other personal information that you submit to us during the course of conducting business with us.
- Registration Information: information required to fulfill requests to receive newsletters, download or subscribe to content, and register for conferences.
- Marketing Information: information gathered from your participation in trade shows, seminars, and conferences, as well as credentials, product or service interests, and preferences or other information submitted to us for marketing purposes.
- Compliance Information: government identifiers and eligibility data.
- Financial Information: billing and account information.]
- Insurance information: any information you have provided to Eleven subsidiaries directly (or indirectly) in relation to insurance business.[1]
Information that we collect automatically
When you visit our Site or use our Services, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, geographic location, and other technical information. We may also collect information about how your device has interacted with our Site or our Services, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Site or use our Services, where they come from, and what content on our Site or connected to our Services is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Site and our Services to our visitors and customers.
Some of this information may be collected using cookies and similar tracking technology, as explained in the Cookies Section below.
Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (including from companies that also provide marketing lead information and/or your employer to the extent your organisation is acting as our customer).
PERSONAL INFORMATION COLLECTED
Personal information (i.e., Personal Data or similar term(s) under applicable law) generally refers to any information that can be linked to an identified or identifiable person.
The personal information that we may collect about you, or have collected about you in the past 12 months, varies depending on the context of our interactions with you. This broadly falls into the following categories:
Information that you provide voluntarily
We may collect the following information directly from you acting in your professional capacity:
- Basic Information: name and contact information (e.g., mailing address, email address, telephone number), date of birth, job title and responsibilities, company, trade association information, and any other personal information that you submit to us during the course of conducting business with us.
- Registration Information: information required to fulfill requests to receive newsletters, download or subscribe to content, and register for conferences.
- Marketing Information: information gathered from your participation in trade shows, seminars, and conferences, as well as credentials, product or service interests, and preferences or other information submitted to us for marketing purposes.
- Compliance Information: government identifiers and eligibility data.
- Financial Information: billing and account information.]
- Insurance information: any information you have provided to Eleven subsidiaries directly (or indirectly) in relation to insurance business.[1]
Information that we collect automatically
When you visit our Site or use our Services, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, geographic location, and other technical information. We may also collect information about how your device has interacted with our Site or our Services, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Site or use our Services, where they come from, and what content on our Site or connected to our Services is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Site and our Services to our visitors and customers. Some of this information may be collected using cookies and similar tracking technology, as explained in the Cookies Section below.
Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (including from companies that also provide marketing lead information and/or your employer to the extent your organisation is acting as our customer).
USE OF YOUR INFORMATION
The information listed above is collected for the following purposes, as applicable:
- For everyday business purposes, such as account management, contract management, website administration, corporate governance, and reporting obligations.
- To respond to your requests or provide you with information about our Services.
- To communicate with you about the Services.
- To provide support, personalise, maintain and enhance the Services and the Site.
- To comply with and enforce applicable legal requirements, agreements and policies.
- To develop and improve our marketing activities including identifying new customer opportunities, sending marketing communications and displaying personalized advertisements and content.
- To prevent, detect, identify, investigate, respond and protect against potential or actual claims, liabilities, prohibited behaviour and criminal activity.
- For other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our Services and to enhance, customize and improve our features, products and Services.
- To perform other activities consistent with this Privacy Notice.][1]
DISCLOSURES OF PERSONAL INFORMATION
We may disclose, or in the past 12 months have disclosed, your personal information to the following categories of recipients:
COOKIES
Cookies are small text files that are placed on your computer or mobile device when you visit a website. For purposes of this Notice, cookies also include similar technologies, such as pixels, web beacons and social network plugins (collectively, “cookies”). Cookies help the website remember information about your visit, which can make it easier to visit the site again and make the site more useful to you. Some cookies are deleted once you close your browser (session cookies), while other cookies are retained even after you close your browser so that you can be recognised when you return to a website (persistent cookies). More information about cookies and how they work is available at www.allaboutcookies.org.
What Types Of Cookies Do We Use?[1]
Cookies on our Site are generally divided into the following categories:
|
Cookie Type |
Description |
|
Essential Cookies |
These are cookies that our Site needs in order to function and that enable you to move around and use the Site and features. Without these essential cookies, the Site will not perform as smoothly for you as we would like it to, and we may not be able to provide the Site or certain services or features you request. Examples of where these cookies are used include: to determine when you are signed in, to determine when your account has been inactive, and for other troubleshooting and security purposes. |
|
Analytics Cookies |
Analytics cookies provide us with information regarding how visitors navigate and interact with our Site. Such cookies allow us to understand, for example, more about how many visitors we have to our Site, how many times they visit us and how many times a user viewed specific pages within our Site. Among other Analytics cookies, we use Google Analytics cookies for these purposes. For more information about Google Analytics, please refer to “How Google Uses Information From Sites or Apps that Use Our Services,” which can be found at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time. |
|
Advertising Cookies |
Advertising cookies may be placed by us or third parties to enable third party ad networks to recognise a unique cookie on your computer or mobile device. The information that is collected and shared by these types of cookies may also be linked to the device identifier of the device you are using to allow us to keep track of all the websites you have visited that are associated with the ad network. This information may be used for the purpose of targeting advertisements on our Site and third party sites based on those interests. |
Additional information regarding the reasons we specifically use cookies is set out below in the next section. If the cookie lifespan is not disclosed in the cookie settings, we use a default life span of thirteen (13) months, unless a shorter period is required by law.
Why Do We Use Cookies?
We may use the information collected through cookies and related tracking technologies for the following purposes:
- To make our Site easier to use and generally improve its performance.
- To gather metrics about how you interact with our Site.
- For security reasons.
- To provide personalised content. For example, we may store user preferences, your default language, device and browser information, your profile information, which includes the level of your usage of the Site, which you visit, so we can identify you across devices and personalise the content you see.
- To advertise to you via behavioural-based/targeted advertising and allow others to do the same.
How To Opt Out?[2]
Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. If you disable cookies, your ability to use some features of the Site may be limited. For mobile devices, you may be able to manage certain cookies using your built-in mobile device settings and controls. Any choices concerning cookies are browser- and/or device-specific. If you clear your cookies from your browser on any of your devices, your choices will need to be reset. You should check how to do this on your device(s) and operating systems.
Depending on your location and applicable laws, we may give you the option of adjusting your preferences with regard to the other categories of cookies we use. You may be able to allow or block certain types of cookies. Where this option is available, you can configure your personal settings on our Cookies Banner under “Settings” or via other options that may be available on the relevant Site in your specific locations.
Do Not Track Signals
Do Not Track (“DNT”) is a privacy preference that visitors can set in their web browsers. When a visitor turns on DNT, the browser sends a message to websites requesting that they do not track the visitor. At this time, we do not respond to these signals.
INFORMATION RELATED TO CHILDREN
We do not knowingly collect or solicit personal information from anyone under the age of 18 or the applicable age of majority in the country in which you are located. If you are under 18, please do not use the Site or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact network.compliance@eleven-network.co.uk .
LINKED THIRD-PARTY SITES
We may provide links to other third party websites through the Services solely as a convenience to you. However, such linking does not mean, and should not be interpreted to mean, that we endorse, are affiliated with or make any representations concerning such third party websites. We neither review, control, nor are responsible for these third party sites or any content therein. By using such links, you will leave the Services. If you decide to access any of the third party sites linked to the Services, you do so entirely at your own risk. We shall not be liable for any consequences arising from use of any third party websites to which the Services link.
UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
HOW TO CONTACT US
If you have any questions or concerns about our use of your personal information or you would like to exercise your rights in relation to your personal information, or if you wish to lodge a complaint about our privacy practices, please contact us at:
Mail: Eleven Network, Hanover House, Charlotte Street, Manchester M1 4FD, United Kingdom.
Email: network.compliance@eleven-network.co.uk